Privacy Policy for Alpaca Products

Effective Date: August 15, 2025

Business Entity: Houghtonville Services, LLC dba Alpaca Walk Store,  a Vermont Limited Liability Company. This Privacy Policy (“Policy”) governs the manner in which [Your Farm Name], a Vermont LLC (“Company,” “we,” “our,” or “us”), collects, uses, maintains, and discloses information collected from users (“you,” “your,” or “customer”) of our website, online store, and in-person farm visit services (collectively, “Services”).

By accessing or using our Services, you acknowledge and agree to the terms of this Policy. If you do not agree, you must discontinue use immediately.

We collect information that you voluntarily provide to us and information that is automatically collected when you interact with our Services, including but not limited to:

• Identifying Information: Full name, email address, phone number, billing and shipping addresses.
   
• Transaction Information: Order history, payment details (processed securely via third-party payment processors), and booking details for farm visits.
   
• Technical Data: IP address, browser type, device identifiers, access times, and browsing activity on our website.
   
• Communications: Records of emails, phone calls, or messages exchanged with us.
   

We do not collect or store payment card information directly. Payment processing is handled exclusively through third-party providers who comply with PCI-DSS standards.

We use collected information strictly for legitimate business purposes, including:

1. Processing, fulfilling, and managing product orders and bookings.
    
2. Communicating with customers regarding orders, visits, or inquiries.
    
3. Operating, maintaining, and improving our website and Services.
    
4. Sending promotional offers, newsletters, and marketing communications (with opt-out rights).
    
5. Complying with applicable federal, state, and local legal obligations, including Vermont law.
    

We expressly disclaim liability for any unauthorized use of information outside of our control, including by third-party service providers.

We may disclose your personal information under the following circumstances:

• Service Providers: To trusted vendors who perform functions such as payment processing, order fulfillment, booking management, website hosting, and analytics.
   
• Legal Requirements: To comply with subpoenas, court orders, or other lawful government requests.
   
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.
   
• We do not sell or rent personal information to third parties for profit.

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect personal information. However, no system is completely secure. By using our Services, you acknowledge and agree that we cannot guarantee the absolute security of information transmitted or stored electronically.

We retain customer information only as long as reasonably necessary to:

• Fulfill the purposes outlined in this Policy,
   
• Satisfy legal and regulatory requirements, and
   
• Resolve disputes or enforce agreements.
   

Information no longer required will be securely deleted or anonymized.

Subject to Vermont and federal law, you may have the right to:

• Request access to the personal information we hold about you,
   
• Request corrections or deletions,
   
• Opt out of marketing communications, and
   
• Obtain a copy of certain data in a portable format.
   

Requests must be submitted in writing to alpacawalkstore@gmail.com We reserve the right to verify identity before fulfilling any request.

Our Services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover such information has been provided, we will promptly delete it.

We use cookies, analytics tools, and similar technologies to operate our website, enhance user experience, and track browsing behavior. You may disable cookies through your browser settings, but certain features may not function properly.

Our Services may link to third-party websites. We are not responsible for the content, policies, or practices of third parties, and accessing such websites is at your own risk.

To the fullest extent permitted by law, including Vermont law, we disclaim liability for:

• Any unauthorized access to or use of your information by third parties,
   
• Any technical failures, interruptions, or security breaches beyond our reasonable control, and
   
• Any damages, whether direct, indirect, incidental, or consequential, arising from your use of our Services.
   

Your continued use of our Services constitutes an express waiver of any claim against us related to the collection, use, or disclosure of your information in accordance with this Policy.

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted with an updated “Effective Date.” Continued use of our Services following such changes constitutes acceptance of the revised Policy.

This Policy shall be governed by and construed in accordance with the laws of the State of Vermont, without regard to its conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located within Vermont.

If you have questions or concerns regarding this Policy, please contact us:

Houghtonville Services, LLC
PO Box 106 

Bellows Falls, VT. 05101
alpacawalkstore@gmail.com
(978) 430-2101